An Overview of the Ordering Process
Shortly after submitting your quote request, you will receive an email notification. One of our representatives will be assigned to oversee your order. He or she will check product availability, review your request for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.

Once your request is reviewed, you will be emailed either an order acknowledgement or additional comments or questions. Please return this email within 24 hours so as to not effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the order acknowledgment.

Artwork
Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher. We require the camera ready artwork to be in EPS (encapsulated post script) or AI (Adobe Illustrator) or CDR (Corel Draw) for PC. Please convert all text to outlines when possible.

The following artwork is not considered Camera Ready: photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi, photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.

Note: We do offer design assistance for a fee if you need help getting your art camera ready, price will depend upon the amount of time required.

Returns
After the order acknowledgment approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted on (according to the emailed proof) there are no product returns accepted.

Samples
We apologize, but samples are not available for purchase at this time.